PRIVACY POLICY

Your privacy is important to us. If you contact us by email, phone or post, we will not pass your details to anyone else without your consent, unless required to do so by law. We may contact you in future to tell you about events, special offers or other information we think you would find useful.

Like many other websites, this site automatically collects certain information about your computer hardware and software, which cannot be used to identify you, during your visit. This information may include: your IP address, browser type, operating system, domain names, access times and referring website addresses. This information is used only for system and website administration.

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A charge of £475 is usually payable for our services, which includes research of the market, making a recommendation and managing the relationship with the lender until your mortgage has completed. This will be payable once a mortgage offer is received, and confirmed at the appointment.

Chelmer Mortgages Limited is an Appointed Representative of Mortgage Next Network Limited which is authorised and regulated by the Financial Conduct Authority under number 300866 in respect of Mortgage, Insurance and Consumer Credit mediation activities only. Registered address: 8 Fouracre Field, Fordham Heath, Colchester, Essex, CO3 9FX. Registered in England & Wales under number 7972688.

We always aim to provide a high quality service to our customers. However, if you encounter any problems and we are unable to resolve them you can take your complaint to an independent Ombudsman. Our advice is covered under the Financial Ombudsman Service.